Frequently Asked Questions

We have put together questions that we frequently receive regarding Macmillan Education courses, technical support and other general queries.  Use the links below to find what your query relates to, so that we can answer your question most effectively.

If you have a technical enquiry about a multimedia product, it would help us to know the answers to the following questions:

1. The title, ISBN and version number on the label of your CD-ROM or DVD-ROM.
2. The name and version of your computer's operating system.
3. The name and version of your anti-virus or firewall protection program.
4. Is your computer connected to a network?
5. What message is displayed when the problem occurs? 

Type of Enquiry

Common enquiries

I would like sample copies of some of your course books, which I may decide to purchase. Who do I need to contact? 

How do I access the latest e-lessons?

My email address has changed, how can I update my registration details? 

I am having difficulty opening the PDFs of e-lessons, what is the problem? 


If you have a query that isn't mentioned here, or would like to give us feedback on our website or courses, please complete the Contact Us form.