International English for Call Centres

Language, Culture and Empathy

Written in a lively and personal style, International English for Call Centres uses examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer solutions and detailed advice and practice on how to improve English language skills and knowledge of life in the UK.

Key Features

  • Award-winning - highly commended at the ESU English Language Awards 2009
  • Shows how to probe cultural references you don't understand and build empathy with people


Proudly nominated for the HRH the Duke of Edinburgh English Speaking Union English Language Book Award 2009

ESU Award
Filter this list

Publications & Digital Products

Latest Reviews