International English for Call Centres

International English for Call Centres

International English for Call Centres

Barry Tomalin and Suhashini Thomas

English Type:
British English
Published Date:
25 January 2011

This book and CD pack will help students communicate better, showing them how to make the jump to international English, how to probe cultural references and how to build empathy with the customers students are dealing with.

It will meet the needs of induction and language refreshment courses in call centres, call centre representatives who need to upgrade their communication with native English speakers and back office processors.

It is written in a lively and personal style using examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK.

£31.50In Stock

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UK Delivery £4.50

More delivery information

All products are sent via courier delivery for ease of tracking. Final weight and courier charges will be confirmed at the Checkout stage of your order but here is a guide to our courier costs.

≤ 2kg£4.50£6.50£9.50
2 to 4kg£6.50£11.50£17.50

UK orders should arrive within 2-5 working days. Europe and ROW orders take 6-10 working days.

ONLINE ONLY DIGITAL PRODUCTS: There is no delivery charge for online products. On checkout you will receive a token via email to access your online product.

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Key Features

  • Perfect for induction and language refreshment courses in call centres
  • The book is accompanied by two audio CDs to help with students' listening and pronunciation skills

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